A new release is deployed for Agent Assist (Front-End) on October 9, 2025 (5:30 PM UTC).

Release component : ai-cdn-agent-assist-1.1.0

Release scope : Agent Assist (Front-End)

Release date : October 9, 2025 (5:45 PM UTC)

Release platform(s) : Production

Release content :

• FEATURE : [UI Persistence] Layout preferences and notification panels now persist across page refreshes
• FEATURE : [Tab State] Active tab selection persists across page refreshes
• FIX : [Language Selection] Interface language now prioritizes configuration settings over locale prop
• FIX : [Transcript Display] Harmonized transcript formatting between display and copy-to-clipboard

A new release is deployed for Agent Assist (Back-End) on October 9, 2025 (5:30 PM UTC).

Release component : ai-agent-assist-2.1

Release scope : Agent Assist (Back-End)

Release date : October 9, 2025 (5:30 PM UTC)

Release platform(s) : Production

Release content :

• FEATURE : Added support to headless Agent Assist sessions (Agent Assist features without UI)
• FEATURE : Added improvement for the handling of end of session
• FIX : Fixed regression relative to webhook callback action when triggered after the call
• TECHNICAL : Added callback to properly close all tasks at the end and clean up the state
• TECHNICAL : Added debug to identify potential issues linked to async running in loop (CPU usage)
• TECHNICAL : Migrated the docker image storage to Nebius repo

Release highlights

• Dynamic Object Completion: improved support for nested objects in DOC forms.

• Transcript as default: transcript tab now correctly opens by default (not chat).

• Simplified AI context: read‑only, configuration‑driven context switching.

• Responsive web components + CTI: better UI adaptation and CTI integration.

• UX/stability fixes: tab selection when chat is disabled, correct disabled state for custom generations, more reliable loading/layout, fixed backend URL for knowledge docs, improved FR locale loading.

Callbacks

• The webhook part in the Agent Assist configurator changed and is now called "Callback function"

• You can now specify key values for payload headers, it can be used for configurating basic authentication as well as pass certains other things. 
• You can now also specify whether you prefer sending a payload at end of call, continuously, or both.
• Custom generations can also now be included in the payload if needed. 
• SCV now has a proper toggle to activate, settings are handled by Engage.