A new release is deployed for Agent Assist (Back-End) on October 9, 2025 (5:30 PM UTC).

Release component : ai-agent-assist-2.1

Release scope : Agent Assist (Back-End)

Release date : October 9, 2025 (5:30 PM UTC)

Release platform(s) : Production

Release content :

• FEATURE : Added support to headless Agent Assist sessions (Agent Assist features without UI)
• FEATURE : Added improvement for the handling of end of session
• FIX : Fixed regression relative to webhook callback action when triggered after the call
• TECHNICAL : Added callback to properly close all tasks at the end and clean up the state
• TECHNICAL : Added debug to identify potential issues linked to async running in loop (CPU usage)
• TECHNICAL : Migrated the docker image storage to Nebius repo

A new release is deployed for AI Core API on May 22, 2025 (5:30 PM UTC).

Release name : ai-core-api-2025.5.1

Release scope : AI Core API (Web Backend of AI App)

Release date : May 22, 2025 (5:30 PM UTC)

Release platform(s) : Production

Release content :

• FEATURE : AI Accounts are unified if they're coming from the same Engage Account, even if they're using both QM and AI App
• FIX : Calls coming from QM should be now all properly indexed in meilisearch
• CHORE : Rate limit has been increased to 1200 requests per minute if calls are coming from our microservices or Engage
• FEATURE : Added callbacks destinations on Agent Assist Settings
• FIX : Parts of transcript could be cropped before, it shouldn't be the case anymore

A new release is deployed for AI CDN Frontend on April 15, 2025 (9:00 AM UTC).

Release name : ai-cdn-2025.4.2

Release scope : AI CDN Frontend

Release repository : agent-assist-interface

Release date : April 15, 2025 (9:00 AM UTC)

Release platform(s) : Production

Web Components details :

• Component : ai-agent-assist-configurator
• Version : 0.1.0

Release content :

• FEATURE : Integrated Sentry monitoring
• FEATURE : UI overhaul and harmonization
• TEST : Improved test coverage up to 70%

A new release is deployed for AI CDN Frontend on April 15, 2025 (9:00 AM UTC).

Release name : ai-cdn-2025.4.1

Release scope : AI CDN Frontend

Release repository : agent-assist-interface

Release date : April 15, 2025 (9:00 AM UTC)

Release platform(s) : Production

Web Components details :

• Component : ai-agent-assist
• Version : 0.1.2

Release content :

• FEATURE : Integrated Sentry monitoring
• FEATURE : UI overhaul and harmonization
• TEST : Improved test coverage up to 68%

A new release is deployed for AI App Frontend on April 14, 2025 (1:45 PM UTC).

Release name : ai-app-front-2025.4.1

Release scope : AI App Frontend

Release date : April 14, 2025 (1:45 PM UTC)

Release platform(s) : Production

Release content :

• REFACTORING : Removed all legacy code about buckets and unused component
• TEST : Added more tests for model page and improved test coverage up to 80%

A new release is deployed for AI App Frontend on March 31, 2025 (2:30 PM UTC).

Release name : ai-app-front-2025.3.2

Release scope : AI App Frontend

Release date : March 31, 2025 (2:30 PM UTC)

Release platform(s) : Production

Release content :

• FEATURE : Added a new audio-based/text-based LLM model: contact-reason-classification
• FEATURE : Added a new category audio-based and text-based model (contact-reason-classification)
• FEATURE : Handled the new category in different model list
• FEATURE : Added Sentry monitoring in production and sandbox
• FIX : Ensured all tests passed
• FIX : Changed payload from array of str to Object with key-value for email-multiclass-tagging
• DEV : Improved way to use web components in local development using mocks

A new release is deployed for AI Core API on March 31, 2025 (2:30 PM UTC).

Release name : ai-core-api-2025.3.4

Release scope : AI Core API (Web Backend of AI App)

Release date : March 31, 2025 (2:30 PM UTC)

Release platform(s) : Production

Release content :

• FEATURE : Changed internal API endpoints to accounts. It's now possible to add a couple diabolocom_account_id/uuid and to retrieve it
  
• DOCS : Updated all the markdown for all models. Their documentations are all up to date
  
• MIGRATION : Set diabolocom_account_id to null for all accounts where the account_identifier was equal to diabolocom_account_id
  

A new release is deployed for AI Core API on March 24, 2025 (3:00 PM UTC).

Release name : ai-core-api-2025.3.3

Release scope : AI Core API (Web Backend of AI App)

Release date : March 24, 2025 (3:00 PM UTC)

Release platform(s) : Production

Release content :

• FEATURE : Added integration of RAG system for Agent Assist with Engage Private API / Document Manager and Knowledge Master
• FEATURE : Added integration with the configuration synchronization service for Agent Assist
• LEGACY : Deleted the feature toggle of the previous release to show transcript as soon as it is available and job_status to phone call attributes as it is fully functional in prod
  

Diabolocom AI public API documentation is now available on Diabolocom Developer page : https://developer.diabolocom.com/

Here is the link to directly access API documentation Diabolocom AI - Public API

Diabolocom AI - Public API

• AI App -> Here is the link to directly access API documentation AI App
  • Product owner : Aziz Baganne
• Quality Monitoring -> Here is the link to directly access API documentation Quality Monitoring
  
  • Product owner : Rémi Guinier

AI App - Public API

App link : AI App

Public API documentation link : AI App

The Public API documentation link is also available in AI App home page and AI models pages.

Description :

• Parameters required for API use
• Endpoints and requests description
  • Query parameters
  • Request headers
  • Request body type and content parameters
  • Response body type and content parameters
• Example requests

(1) Audio -> Dedicated for audio streams

• (A) Endpoints description
  • api/job/tasks | form-data -> Run AI task based on audio (form-data payload) : Relevant for Standalone use case (audio file import)
  • api/job/tasks | json -> Run AI task based on audio (json payload) : Relevant for Public API Integration with Diabolocom CCaaS (voice) (for performing AI analyses on existing transcription job)
  • api/job/status/{job_id} -> Access AI task job status/results
• (B) Webhook Callback description -> Relevant for AI results processing (post analysis flows) : Click here for more details
• (C) Documentation of each AI model for audio -> Available use cases with endpoints listed above

(2) Text -> Dedicated for text streams

• (A) Endpoints description
  • api/job/text-tasks -> Run AI task based on text
  • api/job/status/{job_id} -> Access AI task job status/results
    • Same as for audio. Only difference : Examples provided are relative to AI analyses on text
• (B) Webhook Callback description -> Relevant for AI results processing (post analysis flows): Click here for more details
  • Same as for audio. Only difference : Examples provided are relative to AI analyses on text
• (C) Documentation of each AI model for text -> Available use cases with endpoints listed above

Quality Monitoring - Public API

App link : Quality Monitoring

Public API documentation link : Quality Monitoring

Description :

• Parameters required for API use
• Endpoints and requests description
  • Query parameters
  • Request headers
  • Request body type and content parameters
  • Response body type and content parameters
• Example requests

(1) Add a new QM interaction

• (A) Standalone use case (audio file import)
  • (i) Add QM interaction without additional AI analyses
  • (ii) Add QM interaction with additional AI analyses
• (B) Public API Integration with Diabolocom CCaaS (voice)
  • (i) Add QM interaction without additional AI analyses
  • (ii) Add QM interaction with additional AI analyses

(2) Get QM interactions

• (A) Get QM interactions without AI analyses results
  • (i) Get QM interactions list
  • (ii) Get detailed QM interaction by ID
• (B) Get QM interactions with AI analyses results
  
  • (i) Get QM interactions list with AI analyses results
  • (ii) Get QM interactions list with AI analyses results

A new release is deployed for AI CDN Frontend on March 19, 2025 (8:00 PM UTC).

Release name : ai-cdn-2025.3.2

Release scope : AI CDN Frontend

Release repository : ai-components

Release date : March 19, 2025 (8:00 PM UTC)

Release platform(s) : Production

Web Components details :

• Component : ai-details-pane
• Version : 0.0.7

Release content :

• HOTFIX : Prevented audio analysis reset on insights request during polling
• FIX : Removed unnecessary spinner
• FIX : Reset active analysis ID when the component unmounts
  

A new release is deployed for AI CDN Frontend on March 17, 2025 (4:00 PM UTC).

Release name : ai-cdn-2025.3.1

Release scope : AI CDN Frontend

Release repository : ai-components

Release date : March 17, 2025 (4:00 PM UTC)

Release platform(s) : Production

Web Components details :

• Component : ai-details-pane
• Version : 0.0.6

Release content :

• FEATURE : Implemented a polling system for the ai-insights web component when the job status is queued or transcript-available. The system will retry requests every 30 seconds for up to 2 minutes 30 seconds to improve responsiveness
• FEATURE : Integrated the job_status attribute from ai-core-api to manage ai-insights  web component status updates and display handling. The supported statuses include :
  • transcript-available
  • queued
  • failed
  • success

A new release is deployed for AI App Frontend on March 17, 2025 (4:00 PM UTC).

Release name : ai-app-front-2025.3.1

Release scope : AI App Frontend

Release date : March 17, 2025 (4:00 PM UTC)

Release platform(s) : Production

Release content :

• FEATURE : Implemented a CDN for web components to enhance performance and scalability
• FIX : Improved handling of large audio files on the model page
• LEGACY : Removed the agents_performances_enabled boolean flag, replacing it with a feature toggle: agents-performances (for display use), now provided by ai-core-api