Team performance dashboard

It is now possible to track team performance in a dedicated view. The displayed data is essentially the same as on the agent performance page, and includes: 

• Agent number
• Number of calls processed on the period
• Average Conformity
• % of calls above 80% conformity
• % of calls equal to 0% conformity
• Average conversation duration
• Best and worst criteria on the selected evaluation
• Latest evaluations
• The radars that we used to have for agents

A search bar is now available on the team and agent performance pages to filter items in the list

Customer platform duplication

It is now possible for a super admin to duplicate a customer platform in order to onboard new clients more efficiently based on a template platform or another customer platform. 

The duplicated data includes:

• Groups of criteria and criteria 
• Groups of evaluation grids and evaluation grids
• Deployments
• Lexical rules
• Tags
• Actions
• Brands
• Channels
• User groups

Note that dashboards, users and interactions are not duplicated.

Quality of life features

• It is now possible to leave a comment on an evaluation
• It is now possible to delete a grid section
• Criteria and evaluation grids are now organized into custom groups
• The user groups associated with a deployment are now displayed in the deployment list
• The “partially compliant” symbol has been replaced with a tilde (~) to avoid ambiguity
• The error message in the option title input field (in criteria) has been improved to clearly indicate forbidden characters