Quality of life features

• It is now possible to download the audio from the interaction page

Bugfixes

• Duplicated grid will now be created with production mode "disabled"
• Sorting now works properly on Agent Performance list

Technical

• Audios from Engage are now properly fetched and not stored on QM

UI Adjustements

• We made a substantial number of adjustements to the interface, including:
  • Agent performance table is now sortable by agent average score
  • Several items were harmonized when displaying multiple elements
  • Agent performance now has the sidebar hidden
  • Grids in interaction view are now displayed with their respective scores instead of amount of criteria