Agent Performance overhaul

• We made a substantial update to the agent performance page. It now includes :
  • Registration date
  • Number of calls processed on the period
  • Average Conformity
  • % of calls above 90% conformity
  • % of calls under 10% conformity
  • Average conversation duration
  • Best and worst criteria on the selected evaluation
  • Latest evaluations
  • The radars that we used to have

Production and Calibration Modes for Grids

It is now possible to put grids in "calibration mode". If the grid is not set in production mode, it can be modified even after evaluations are sent in. 

• When creating a grid, if you do not check the "Ready For Production" checkbox, then the grid will still be editable after sending evaluations through.
• When not in production, it is possible to ask for a complete re-evaluation of the grid on all previous interactions using the actions menu on the top right.
• After putting the grid in production, it will become read-only. 

Asynchronous JSON Exports

• It is now possible to export interaction data as a JSON file for large amounts of interactions
• After selecting the scope of the export, you will receive a notification whenever the export is ready to download.

Criteria groups

It now possible when creating criterion to add them in groups to sort them when adding criteria to grids.

Various improvements

• Interaction list now displays the compliance of all new interactions