Mono files in Quality Monitoring

It is now possible for a customer to send mono files with multiple speakers over the QM. This option can be enabled at the channel level when selecting the "Call" type :

Voicemails are also properly handled and can be sent over a "Voicemail" channel: 

Reviewed interactions

Supervisors can now indicate when they've reviewed an interaction, whether they changed any evaluations or not. This will be used to calibrate our model based on the ground-truths provided :

Quality of life features

• It is now possible to delete interactions
• The dashboard creator is now displayed
• It is now possible to export an agent or team performance report

Bugfixes

• The incomplete analyses have been removed from statistics
• The “In production” checkbox has been removed from grid creation