AI Voice Analytics are now available in the QM interface.

• On the back office, you can specify which analysis the customer has the right to run, among the following tasks: Satisfaction Estimation, Call Reason Extraction, Actions Extractions, Summary, Call Sequencing.
• Whenever an AI analysis is available for a call, it will be displayed next to the forms using a toggle, where you can toggle between the grid view & the AI Analysis view.
  
• On SFTP & API calls, you can now specify the analysis to be run. These analysis will run only if the permissions are set in the back office. QM block should be updated later this year to benefit from these capabilities.
  
• Multilingual support is available, meaning you can have transcription in a certain language with analysis in a different language.
  
• Keep in mind, Satisfaction Analysis is enabled by default on all customers, with no current way of removing this.
  

You can checkout the video demonstration there (FR conversation, ES analysis, EN interface): Link to the demo