Added auditability for actions

• You can now check when actions were triggered and their entire trigger history. Trigger history also contain status code and response on click.
  

New filters

• It is now possible to filter by evaluation form on the interactions list.
• It is now possible to filter by criteria type in criteria list.

Fixes

• Fixed an issue where having two options having the same score would make manual modification impossible.
• Fixed an issue where deleting a report from a dashboard would necessitate to save in order to actually update the dashboard.

Technical/Backend

• Engage provided audio are not stored/encrypted by QM & instead we leverage native private API on demand

Code for SFTP functionality and additionnal AI Insights was deployed in the backoffice, but please do not activate it until the next release, it will not work as the infrastructure for production is still in deployment.

See full update demo here