Nov 20, 2024
Nov 20, 2024
Release 2024.11.2 - QM
New API Capability:
- It is now possible to specify the interaction date in the API payload when sending over recordings.
- This new optional parameter allows to specify the date and time when the interaction happened. If this parameter is not specified, it will default instead to the ingestion date, like it was the case before.
- The "add interaction" UI functionality also benefits from this feature.
- This will be deployed on SFTP later.
- This is very useful in the case a client wants to upload all calls at the end of the day while retaining the exact time of the interaction in the QM system. It also allows us to create more accurate data for statistics on demo platforms.
Bugfix:
- We fixed an issue where some criteria could not be re-evaluated when the AI chose the "Non Applicable" option.
Security Fixes:
- We also applied security fixes to help us reduce the amount of information sent to the front end of the solution.