A new public API feature (AI App) is now allowing API integration with Diabolocom CCaaS.

• New API request parameter diabolocom_call_id (String) is introduced to match Diabolocom Call ID
• Dedicated behavior is performed for DIabolocom Call recording access, among with call details retrieval, and their storage in AI task results and AI phone call metadata

Explore AI Public API documentation for more details : 

• AI App - Public API
• api/job/tasks | json

For the setup of public API integration with Diabolocom CCaaS (ClickCup - INTERNAL) : Toolkit for project manager : Public API integration with Diabolocom CCaaS)

Sample use case : Public API integration within Diabolocom CCaaS scenario